Chic NYC Policies:

Due to the nature of CHIC NYC custom garments and orders, all sales both in store and online are FINAL SALE.

ONLINE ORDERS:

Chic NYC store locations do not fulfill online orders. If you waited the full transit time for your order, please email shipping@chicnyc.com for your tracking number. The store locations are operated solely of Chic NYC. All online orders are shipped through our online centers located in downtown areas or shopping centers in the USA, Europe and China. If you place an online order, your order will take approximately 7-15 business days to arrive to you from our design center.

We ship from our own design houses in trademarked Chic NYC packaging. Chic NYC owns and operates all of its locations around the globe. We proudly operate all operations, including overseas manufactures, boutiques, shipping and design houses following USA pay regulations, health, safety and other standards that has allowed Chic NYC to be available to customers in any country worldwide. Our design houses or offices are located in high end, beautiful downtown or shopping areas in the USA, Europe and China. Please respect all countries and cultures when shopping at Chic NYC, as your design can be made in various locations worldwide. But remember, this item was personally selected for you by the best buyers and designers in the world. As Chic NYC has traveled to over 30 countries in the world to find the richest items to bring to its customers. Couture items are made in house by the Chic NYC design team.

COUTURE:

If a dress or couture gown was ordered, Chic NYC needs approximately 7-10 days to hand make the gown or couture item for you prior to shipping out. Please allow approx. 30 days for your dress to arrive from the date of the order you placed it. Dresses are custom and you may select your exact sizing and color if you wish.

FOR ALL ONLINE ORDERS / PACKAGES: 

THE SELLER IS NOT RESPONSIBLE FOR PACKAGES THAT SHOW: DELIVERED, STILL IN TRANSIT, UNDELIVERABLE ADDRESSES, SENT BACK AND/OR THE BUYER DOES NOT RECEIVE. WE SHIP TO THE ADDRESS CONFIRMED IN YOUR CONFIRMATION EMAIL. Chic NYC will not refund you if your package was lost after delivered. You must contact the carrier directly.

*All packages are tracked via United States Postal Service with up to date tracking information daily and confirmation of their services and delivery through a USPS tracking number will be receipt and enough proof that your order was in fact received. Once USPS confirms delivered, THE SELLER is not responsible for your package and if a chargeback is conducted in anyway, THE SELLER claims the customer responsible for the full retail value of the order, not a discounted rate or amount the customer actually paid for the product. But the actual retail amount found on the website will be charged to retrieve the senders cost back.

Lost, stolen or delayed packages should contact their local carriers.

USA/Canada: United States Postal Service (www.usps.com) 

International: Contact your local postal carrier with your tracking #

SHIPPING POLICIES:

We offer FREE worldwide shipping on every order. All orders ship within 1-4 Business Days.

In the rare case your ORDER is back ordered or a custom design is selected, your order will ship within 1-6 business days of your order date and ship via USPS 1st class mail.

Approximate FREE Standard Shipping Times:

UK / Australia - 10-14 Business Days or Less from shipping date

USA, Canada & Europe - 10 -15 Business Days or Less from shipping date

Asia & Rest of World - 14 Business Days up to 30 from shipping date

Please keep in mind during the months of November and December there is high volume with USPS and online shoppers due to Holiday shipping, your order will take the full time to get to you per USPS policies (5-15 business days) and international orders can take 5-40 days. 

Please keep in mind that all orders are shipped with tracking, however, the tracking is not provided when your order is fulfilled. We track all shipments internally and if not received within 5-15 business days, we will provide a tracking number or claim the package on your behalf. Your order will either be fulfilled from our showroom or may be sent directly from one of our multiple design houses found worldwide. None the less, no matter where it is shipped from - we will always have it in the mail as quickly as possible and on its way to you. 

Your item may ship from NYC, Florida, Europe or China downtown areas or shopping malls where our design houses, boutiques and shipping centers are located.

Due to customs, countries may see a longer shipping time that will include Dubai, Pakistan, India, Israel and Russia. However, all packages are received but this process can take 2-8 weeks due to their border control. Other international counties may find these same wait times. 

Waited your full transit time? Email us for tracking!

shipping@chicnyc.com